Once we signed with them I never had a sense that they actually cared about the sale. I could never speak to the same person twice and messages were never returned. They pressured me to accept £40,000 less than their valuation saying "that's what the market thinks it's worth." We moved to another (smaller) agent and got an offer within two days that was £30,000 higher than the other offer. Miles and Barr seem to be too big to offer any kind of customer service. Save money, time and stress by going elsewhere.