Rarely reply to enquiries made via website until after property has gone. The one time I got an acknowledgment it was just a list of available properties including the one I had asked to view. When i rang i was told someone would call me back which they definitely did. I finally got someone to answer the phone regarding 1 property. I am always polite on the phone, I know it is not that person's fault for the lack of response. However, after explaining my circumstances and what I was looking for, she came across incredibly rude and snobby and I ended the call in tears. I have had previous dealings with Miles and Barr 10 years ago in which they got caught out over several things (which led to landlord dropping them and renting to me privately). However, suitable property is hard to find and that was a decade ago. Things appear to have not improved.