Was told I was the first person to enquire about a home. It was our dream home and we were desperate to move; wanted to move quickly on it. Was told they would send me a form to fill out. Waited a few hours for the form but didn't arrive in my inbox. Called back to check on the form and was told the property had already been given to someone else. Awful practise. Have since been trying to call them to organise other viewings and rarely get an answer from reception. Shocking business, no idea why they have such a monopoly.NegativeResponsiveness, Quality, Professionalism