Ian kept us up to date throughout the long and stressful process, making sure we were advised every step of the way, with where we were at any given time. Liaising with all in the chain, not just "his" client. He was always on hand and if not available would come back to us straight away, something other Estate Agents could take a lesson from. Would definitely use again. Professional and friendly, even calling after the move, to make sure that everything was as expected.