Mr Kadiu, Thank you for your review, but I would have appreciated you putting the real reasons for the delays which were not the agent's fault but that of the Co-op probate department. Agents have no control over how long a grant of probate takes and you were informed when you made your offer that the property was subject to a application for probate. You chose to carry on with your purchase and throughout the process Louisa kept you informed at all times and in fact it was Louisa who in the end went above your solicitors and managed to speak to the head of the Co-op probate department and got the matter expedited and through to completion. She also remained calm and professional at all times, even during the telephone conversations (recorded) with you when you were shouting and swearing at her and I only wish you had been the same instead of constantly demanding a £10,000 price reduction. From my side, I only spoke with you when I was negotiating the original sale price, and you must remember I am working to get my vendor the best price which I believe I did even when you offered me a tyres for my car if I got you a better deal, which I refused. I know your purchase was protracted and that was out of our control but that is no reason to behave in the manner you did towards Louisa whilst always being polite with me and I can only hope this isn't how to treat other people. John Gallagher