BE PREPARED TO BE MESSED AROUND In addition to my previous review I’d like to explain why I was not happy with the service I have received at JDG estate agents: I’d like to point out that our completion took 10 months, we initially had 2 viewings on where both agents said the property is ready to move in and we were reassured that the minute we get our documents ready the property is ours, John has also not mentioned anything to do with the probate during our initial telephone conversation while negotiating the price and has also reassured me that the property won’t have any delays (this was the main reason we decided to go ahead) anyway further down the line after paying all the required fees, finding the solicitors etc we were told the vendor doesn’t have a probate and we cannot go further without it which we found ridiculous why was this not mentioned at the viewings? Why were we reassured both times the property is ready?! This was clearly a LIE!! So obviously the property was put on the market by the estate agents without all the required documents which meant property was not ready to move into, We were provided with a date by when we should finally have the keys several times but ended up being ignored and lied on After 6-7 months of waiting and left in limbo we decided to request Louisa to kindly ask the vendor for £10,000 price reduction as even Louisa said that would’ve been fair as we were already waiting a while, Louisa called us next day and I’m pretty sure that conversation was recorded and confirmed the vendor is happy to reduce the price by £10,000 as this would be ”reasonable” few days later we got another update from Louisa telling us that the price reduction won’t go ahead so this is a clear sign of how messed around we were. The estate agents then started blaming Co-op probate department for delaying the process but I’m assuming the vendor didn’t expect to find the buyer so quickly so they only applied for probate after the property was put on the market, but why lie and not make things clear? I appreciate you work for the vendor and try finding the best price for them however I’d probably suggest to consider the buyers in the process as well because they are as important, and not mess them around like we were. Also, with regards to the recorded telephone conversation this is a clear reflection of how frustrated and out of control you have made me with your utter lies. Kind regards Mr Kadiu