One of the most unprofessional companies I have ever come across. They made renting a house such a big hurdle and put me into a difficult situation whilst there is a pandemic going on. The reference company (VAN MILDERT) they are associated with is the worst referencing company. They have been been checking my references as if I am not renting a normal house but buying the queens palace or something. Firstly checking my references against a house I have not agreed upon. Calling my employer several times, head office etc. Even after obtaining all the necessary information required to pass my references they were not satisfied. Asked for my contract of employment which I provided them with. However the contract of employment did not meet up their expectations as if I make the contract myself. I thought ok I,ll get a letter from the HR confirming my salary, position etc. Got the letter, sent it through. Still not satisfied. Provided payslips but again they didn’t meet up to their ‘required’ expectations because of my payslip layout. The next thing they asked for is my bank statements to show my pay. Provided them my bank statements but somehow they weren’t ‘enough’. So I provided two reference letters from hr, payslips, contract of employment, bank statements and they also made a call to my employer. However despite all of this my references were not passed as the information was not enough to confirm I am working with my employer. They asked one thing after the other? Why not ask all of it together? At this moment my employer was surprised too. I would be surprised if anyone ever actually passed the references process. Moving on to frost employees. mr nick and mr Colin advised me to give my notice to my current landlord as they assured me my references will be passed. So I went ahead and did that. This had put me into a massive problem as apparently now my income is not enough for the property. I had clearly stated my income from the beginning of this whole process and the company had confirmed this is enough. I don’t understand if my income was not enough why carry on with the referencing checks if you had known this all along? I decided to meet the landlord and discuss this issue. The landlord had told me they had clearly informed frost they are not renting there property anymore, this was done a few days before my reference checks had began! So I was basically getting my references checked for absolutely no reason. If you don’t want any stress I would not recommend this company at any cost. I will now definitely be taking a legal action against this company as well as the referencing company as they have wasted my time, money and effort to gain references for no reason at all. Oh and given me free stress! Horrible company with rude, unprofessional employees. This is a long review to read but if you have come this far just know it wasn’t as long as my reference check procedure.