Excellent communication. Good advice, Got job done
I am a distant landlord and relied on Martin & co's letting agent to manage my property on a daily basis. Lauren have been fantastic and I would rate her to manage your property personally. Separately, it was now appropriate to sell my this rental property (due to changing tax rules on interest charges) whilst being rented and Martin & co's selling department dealt with this most effectively. John and his manager advised me to keep renting whilst being on the sales market. Consequently, I got an extra 6 months rent upon this advice during the selling and conveyancing period as I originally thought it was necessary to market and sell it empty. Their computer log kept me informed of viewing activities by email- there were surprisingly many. With feedback from viewers, the marketing strategy was tuned and consequently I got a result. The key point from these viewers' feedback was the criticism of the bedroom having a doorway as well as a opening to the living room. Responding to this, and for a day's work with a builder friend, we partitioned off this oddity and painted to blend in. The property sold within days. During conveying, John have always been on hand to respond to all my questions. He established the buyer's dates of exchange and completion time frame and co-ordinated the proceedings. He was able to serve sufficient notice for the vacating by the then tenant, check them out, and arranged a cleaning schedule for my visit to clear out the furniture and a cleaner prior to handover. The sales went through like clockwork. A buyer can mess around (like the first buyer), but credit must be given for John to keep both sides on track to a successful sale. I thank him for a successful sale.
Sue Wilson
