A rollercoaster
Over the past 8 months, I’ve had a rollercoaster of feelings towards Martin & Co. At the start of our relationship, I couldn’t fault how insightful, approachable and professional Kate the MD was with understanding both my options in terms of selling or renting. There have though been challenges along the way, caused by a tenant which I’ve felt could have been better managed/supported with by Martin & Co. Communication is always key to helping you as a landlord gain confidence and trust in the management of your property. On multiple occasions, it’s felt like I’ve been chasing Martin & Co for an update rather than regularly being kept up to date. Or not getting the call/email back as promised which has been the most frustrating experience. However, most recently my faith in Martin & Co in providing an expected service as part of the fees charged, has been somewhat restored by the services of Sue who has picked up a property not in her portfolio at speed, to resolve issues as quickly as possible. Delivering on her word with communication commitments and providing valuable insight to help me in unknown territory. Ultimately, quickly installing some confidence and trust, to improve my experience as a landlord. Thank you!
Sue Wilson
