I started my contract in my “NEWLY REFURBISHED FLAT” with no water heater. The issue took 1 month to resolve. No water heater is no small issue, It is legally considered a HAZARD, especially in freezing, cold weather, which should have been resolved in 24 HOURS, not almost a month. There was almost no follow up from their part, I had to call almost ever day to ensure they stay on top of this. It felt as if my problem wasn’t on top of their list .No alternative temporary accommodation was offered, nor any other form of compensation. Rent paid in advance, for whole duration too. Not exactly the expectations I had for a known letting office.