Extremely disappointed - my partner had travelled to Leeds from Crewe on the morning of the flat viewing after having zero hours sleep only to find out they cancelled the viewing 2 hours before by voicemail. At this time, my partner was already on his way down. The voicemail, left by Vic, explained he would try and find an alternative place if I returned his call. When I phoned back, I was advised Vic was currently out of the office and the lady would try and help instead. She stated nothing was written down in their diary for a viewing and she would leave a message for Vic to call back. Still not heard anything 2 days on. Won't be using these again!