Hi Jayne, We are very sorry you feel you have not received the high levels of customer service which we expect of ourselves. We would appreciate an opportunity to discuss your concerns, and would like to invite you to call or visit our office at your earliest convenience. Unfortunately deposits can be a contentious area of tenancies, we do however register deposits with the government backed scheme (The Deposit Protection Service), we use Independent Inventory Clerks to conduct all inventories and checkouts, and do provide tenants with full details of any deductions we suggest from their deposit. Where possible we do refund deposits back in full to outgoing tenants, regrettably this is not always possible. We are continuously trying to improve ourselves and hope that by having a conversation with you we will be able to address your concerns and make the necessary changes to our business. Regards Khaqan Gondal (Property Manager).