I have owned flats in Leeds since 2003 and at first I used 3 or 4 agents some were better than others but none were totaly satisfactory. I discovered Martin & Co through their York Office, the owner also owned the Leeds branch which is now owned by Elizabeth. I can say without exception all her staff are friendly, polite, efficient and professional. On the rental side I have dealt mainly with Michael who is excellent and now Adam who is also excellent. They let my flats quickly and at a good rent. I cannot praise Khaqan enough who deals with the check in and maintenance issues. Nothing is too much trouble. Although I manage the flats myself, when I am away on holiday, if anything needs attention he steps in and deals with it. Now Emma seems to be doing a similar role to Khaqan and she is also excellent. They keep me informed and provide estimates for any maintenance work so there are no shock invoices. The feed back I get from my tenants is they are very pleased with their service. Although we are already to complain, I think that if you receive service which is exceptional you should also contact the company and let them know. I have spoken to Elizabeth a couple of times to let her know what excellent service her staff provide. I have no hesitation in recommending Martin & Co to prosptive landlords and tenats.