I was very fortunate to have been helped with finding a flat by Rebecca, who was friendly, kind and reasonable, even when negotiating through her with the landlord. This did not degrade her very professional attitude, which meant I could trust her throughout the process of renting out a flat, and I was able to ask all those questions that have to be asked even if I felt awkward asking sometimes. From previous experiences I thought it was rare for estate agents to support their tenants so carefully, but the rest of the team are delightful too, so perhaps I was wrong.