Staff were helpful until we signed a tenancy agreement. We were told the flat would be professionally cleaned before moving in but we found it very dirty the bathroom smelled of urine, mouldy crockery in cupboards, litter under beds and sweets embedded in the carpet. Water marks on the bathroom ceiling from a previous leak which we later found out happened years before. It was hard work to get them to repair anything, we had to call them several times before getting it sorted. We decided to decorate a room ourselves to paint over red biro scribbles on the bedroom wall. Before returning the keys we arranged for a professional cleaner to clean throughout and to our surprise we received a 50 page report which gave the impression the flat was dirty. It took a month to get our deposit returned and only after we got shirty about it. Won't be using again