Good morning Hannah, many thanks for taking the time to leave a review. Obviously, I would have preferred it to have been more favourable but all feedback is good to listen to. I've spoken with Harry who has explained he should have communicated the terms and conditions of the 3 Months Free Management* offer clearer to you from the off. So, please accept our apologies for this. We are able to offer 3 Months Free Management* on 12 month tenancies only, and not 6 months as you requested. It just wouldn't be financially viable once we had carried out a free 360 Degree Matterport Video as well as all the social media targeted marketing we do for our landlords. Then there's all the viewings and administration that goes into ensuring the tenants pass the Right to Rent checks and the processing of applications. We would operate at a loss unfortunately. When Harry came to me and explained he had met a really great landlady who had an excellent property to market, but only wanted a 6 month tenancy, I explained to him we would not be able to offer the free 3 months management, which he would have explained to you. He then came back to me to ask if there was anything at all we could do for you, and because he was so sold on both yourself as the landlady and your property I agreed to give you one month free management, which we have never done for anyone else. Harry then communicated this to you but I believe he did not hear back from you. So, once again, I am sorry we did not communicate our terms and conditions of the offer correctly, and we will most definitely learn from this. The offer of one month free management which was a bespoke offer is still there for you, and I can promise you would not be disappointed with the service. Kind regards, Matt (Director).