Reply to revised review: Hi Sarah, firstly it is good to hear the first part of our service to you was worth a 5 start rating and that you felt the service was excellent. It is not great to hear that we let you down after this so please accept my apologies for this. I have spoken with your property manager and he has informed me there are various maintenance issues where we have had to send the maintenance companies back on numerous occasions as they have not been able to repair the issues on their first visit. I have experienced this in my own house with a leak from my roof where I have had three different roofing companies visit, and still no one has fixed it. It is incredibly frustrating when you just want the job fixed. I understand also that you have not had sufficient warning when people have come to visit the property which, again, I can only apologise for. Our staff and the maintenance companies we use should always be giving you 24hrs notice before they visit. I will be looking into this further and hopefully update you soon. In the meantime, I hope we can do enough to impress you for the remaining months of your tenancy. Once again, I apologise. Matt (Director). Reply to first review: Thanks Sarah! It was Joy that dealt with you guys so I will definitely let her know she has done such a great job. You've gone for an excellent property and we really look forward to having you as tenants. Thanks again, Matt (Director).