It was a very stressful experience for us to move into the property due to the awful condition it was left in. This meant upon moving in we had a lot of work to do in terms of reporting issues and logging repairs, far from ideal when having to start a new university semester and move home. We had cleaners come round twice to clean the property before we moved but both times they did not clean the specific areas requested. This was upsetting and made us concerned about the level of service that was going to be provided to us by Redbrick Properties during this tenancy. However, the former Maintenance manager Chelsey Illingworth put our concerns at ease by being incredibly responsive on emails and made a point of calling directly to discuss the issue. To ensure the job was done correctly, Chelsey came round to sort it herself, we are really appreciative of her efforts and how she empathised with us over these issues. Over the next couple of months Chelsey was amazing in responding to many other issues with property and ensuring all faults were responded to and repairs scheduled. As someone that struggles with anxiety, it was a huge comfort and reassurance to know that she would take the time understand the issues, be empathetic with our concerns and respond quickly. In my 3 years of living in Leeds, I have used several other housing agencies and have had to endure slow replies, a lack of concern or care and an overall disinterest in any faults with the properties. This year I have been blown away with Chelsey’s level of communication, attention to detail and customer service she provided to us. Sadly, she is now no longer working at the company. Overall, I have not been impressed with Redbrick Properties as they expected us to live in a property left in very poor condition including faults such as loose floor boards, blocked drains and a broken fridge. Those are among the issues that have been sorted however there are many that are left outstanding and are yet to be completed.