Message for Matt, director, in regards to your response to my review. You questioned what I meant by the tenants were demanded to pay more than expected. It was nothing to do with the deposit. The girls were assured that they had paid their full tenancy up to their leaving date, even having a written message from Redbrick stating they were fully up to date. Then suddenly out of nowhere another message comes stating Redbrick got it wrong and hadn't charged them enough and as a result all the tenants had to pay another £700+. There was no compassion shown at all from Redbrick regarding this. Also Matt in the office then complained to the tenants that I had placed a poor review. The review is 100% accurate as you have alluded to in your response. Very poor show from Matt who I feel has been very unprofessional on several occasions during the tenancy. The girls did get most but not all of their deposit back but not until they complained several times about the unfair amount of deductions initially to be charged in particular for the dirty mattresses which the girls have written confirmation they complained about to you when they moved in from day 1. Fortunately the girls saved all messages and photographs regarding the property and discussion with Redbrick so could prove their point. Your responses to complaints on the reviews are admirable but too little too late for my daughter and her fellow student nurses. Who had enough to deal with this year. Anyone reading this and considering using Redbrick please do your research and be prepared for long, drawn out responses to any issues and certain office staff being patronising and unprofessional.NegativeResponsiveness, Professionalism