I rented a property with the agency in 2019/20. The property was good and the price what adequate considering the location (the property now is with another agency). However, the communication is horrible with the agency. If you want some headaches over house and deposits then choose it. If you want a peaceful living, never sign with Redbrick Properties. We lost electricity on the ground floor and reported it to the agency. After a week of them not coming to fix it we bought an extension cord (so we can have electricity at least in the kitchen from the sockets not affected by the problem). The maintenance person made a conclusion that it is the extension cord causing lost electricity. After multiple calls, multiple reporting they came to fix it. Overall - we lived exactly for 31 days without electricity and then Redbrick Properties wanted to take money out of the deposit because apparently it was the extension cord we been using to cause the problem (we kept using the cord after they fixed the problem and electricity was fine). During winter we lost hot water in the house. We reported it immediately. However, it was fixed only after 7 days. At the end of the tenancy we cleaned the house and they still manage us to charge 80 pounds from a deposit for a 'deep clean'. Funny thing is that their report states, agency needed 5 cleaners each to work for 5 hours to clean a 3 bedroom already clean house. When asked, they said 'new tenants complained that it wasn't clean enough'. But the house is with another agency so if anything new tenants only could have complained to their agency not Redbrick. Here are only some points, I am not even mentioning that the house was extremely dirty when moving in (we asked to clean it), the other ways agency took our deposit. Please, save yourself your mental health and time and consider another agency. My mistake was to see a good rating on Google reviews and to ignore a few bad reviews. I ended up wasting lots of time just communicating with them, living a month without electricity in kitchen, living room and one of the bedrooms, living a week without hot water.NegativeProfessionalism