DO NOT USE THIS LETTINGS AGENT! Redbrick may seem the best of the bunch at first, but don't be fooled. For a start, their admin and signing fees seemed way more than other student lettings agents. We told ourselves this was because they would do things properly and it would reflect in their customer service...WRONG. The house was not properly cleaned when we moved in, and we had continuing problems with mould, lighting, the oven and electricity tripping out all year, and mice. Problems would never be taken urgently, we waited and waited and after reminders it was still never clear what was being done. But none of that compares to the audacity they showed us during the end of tenancy process. As mentioned, the house was not in a decent state when we moved in (in fact I found litter under furniture that dated to the previous tenants when I cleaned the house, proving their 'cleaners' do a shoddy job!), but nevertheless we left it in 100% better condition than when we found it, just to be met with a whopping sum of 'cleaning charges'. When we tried to argue against such unfair charges, we were met with infrequent, lame responses and were IGNORED for the best part of 3 weeks, each and every time phoning in to be told Matt 'wasn't available'....or rather, just didn't want to talk to us. In the end we managed to get some of the cleaning charges taken off (only by enlisting the help of a parent) but still, the process was ludicrous, and I feel sorry for any more poor souls who will undoubtedly be taken for granted by this company year after year, because they KNOW students are unlikely to know their rights, to know better. I recommend looking at DEU estates, their service is far more admirable. Trust me, however lovely their properties may look on the site, REDBRICK IS NOT A COMPANY TO TRUST. Go elsewhere.