Good morning Joelle. I've just responded to the reviews from your other housemates at Ebberston Terrace about the issues you encountered. You are correct that the bathroom situation was a nightmare for everyone involved. Even though we had to replace the bathrooms for you with new ones, we could have certainly conducted this better and have learned a valuable lesson from the issues that occurred. Whilst you did receive a rent and deposit rebate it doesn't detract from the fact that these issues happened in the first place. I am very sorry we did not conduct the repairs more efficiently. I wish you all the best for the future. Stay safe, Matt (Director).