Good morning Daniel. Thank you so much for taking the time to leave this review. It certainly has been a challenging year, but we have heavily invested back into the business to employ a host of prop-tech innovations to ensure we can continue to deliver a quality service to our landlords and tenants alike. That being said, there is no prop-tech that can replace great staff, and like you have pointed out, Joy has been incredible in helping Redbrick Properties to achieve its goal in exceeding expectations to all of our clients. Once again, thank you. Matt (Director).