I would not recommend this agency at all, had many problem throughout the tenancy through this company. Firstly, the day our tenancy was meant to start we could not move as the whole property was dirty. When we went there was remains from the last tenants, it had not been cleaned and was frankly disgusting. When we finally did move in, many of the compliances did not work and furniture was broken. We then had to report all of these issues and many did not get resolved the whole year we lived there (such as the dishwasher). As we had to find our own accommodation for the night we were not able to move in the company refunded us £15 each but this came through in January (7 months after moving in). Throughout the year many issues occurred in the house such as having rats in the celling and sinks etc breaking. Redbrick Properties often ignored our messages, this was obvious as they would message something else unrelated back. Also, when new tenants came to look round the house, less than 24 hours’ notice was given. In January our house got broke into through a window, items from the house was stole as well as a key for the house. Redbrick Properties took 4 days to change the locks so all the tenants lived in fear of getting broke into for these days. The price to change locks was overpriced and was taken all out of our deposit. We were not allowed locks on our doors which would have prevented items being stolen in the first place. Over the coronavirus lockdown many of the tenants stayed in this property and Redbrick decided to have decorators around the house to paint all the bedrooms. We were given less than a days’ notice and it seemed very unessential and unprofessional to be put at risk and have extra people round the very small house in the middle of a pandemic. Furthermore, none of this decorating benefitted us as we would only be staying here 3 more weeks and no thank you was given to us after putting up with constant disruptive decorating for 5 days. Finally, when trying to get our deposit back from this tenancy it took a very long time and much of it was deducted from matters out of our control. Such as, a door being off its hinges from the decorators. Overall, this letting agency is very poorly run and has caused much stress on all the tenants living at a property with them for a year. I would not recommend it to anyone.NegativeProfessionalism