Shambolic customer service, takes them an absolute age to get back to you if you report a problem with your house. That's if they don't decide to ignore you altogether! Even when they do respond they always say they'll chase it up, they'll chase it up... For example, it took them over 4 months to fix a dripping tap and this was with me sending regular emails to ask that they reply to me. When they did actually come they took the panel off our bath. It's been 22 days now and it's still not been looked at despite assurances that they will attend 'as quick as possible'. Our house wasn't fit for purpose when we moved in, my bed was broken and I had to ask for a new one, the dishwasher was incredibly old and ended up breaking, the washing machine was full of mould and was incredibly old which needed replacing. My housemates room wall was full of damp which didn't even get looked at for months, despite regular emails to chase this up. Before we moved in we were made a lot of promises and were told how speedy and friendly their service was. I fell for it! It turns out they were happy just to try and fob us off with old, worn out furnishings and appliances. They were also happy to do the bare minimum for us. I even complained to the manager and all he said was that I should copy other members of staff into my emails as even he wasn't trusting of the agent who's in charge of our house. I never got a sense of urgency from any member staff that I dealt with. None of them seem to care. We're paying a lot to live here and in my opinion this is in no way reflected in the service that we receive. Would give 0/5 stars if I could!!