Couldn’t be bothered to inform us that our viewing had been cancelled and the property had already been let. Unprofessional tone both on the phone (I think we may have woken the guy up - at 1:15pm) and over email. EDIT: After posting this review the director of the company contacted me within 24 hours to apologise, find out some more information and assured me steps would be taken to address the matter. Very impressed with the customer service and professionalism of the management team and hopefully issues like this will not be recurring.