No humanity, no care, and no diligence. (please ready fully) Hi guys. My housemates and I, had an ok run with this agency at first, in the sense that that place was clean on moving in and they seemed friendly but later on in the tenancy, it is almost like they became lazy. There was a severe lag in them coming to fix things that needed fixing, our freezer was left broken for 5/6 months. They made conditions before they sent anybody out & wanted us to defrost it ourselves (the constant over-frosting was half of the issue) before they would be willing to send a professional to come and check it out and fix the issue themselves. I ended up googling how to fix the issue and did it myself (THAT IS NOT MY JOB). After I complained that the shower temperature and pressure had dropped, it took them just under ONE MONTH to send somebody to come and fix it and even then he was in and out in five minutes and left the shower button stuck which was worse off than when he started!! The downstairs shower was not used for the rest of the tenancy... which meant 5 people using one shower. They brushed us off so quickly when we complained about a random ant and moth infestation. And again we were left to go on google and deal with the issue ourselves. Again their was no support from them, except a one liner I got sick of hearing "it happens sometimes". Anyway I am a patient person and ignored all of these red flags.. My main issue was after moving. Honestly, if you ever want to see your £300 deposit again, just look elsewhere. They have embedded into the contract a handful of obstacles the tenant has to jump through to even begin the process of a deposit return. It involves calling the council, about council tax which obviously we wouldn't be paying because as long as a household is occupied by full time students the household is exempt from paying a penny. The agents know this as they did background and Uni checks before we were even able to move in to their property... just one unnecessary task they demand before beginning the process of returning deposits. Somehow they are demanding we contact our enegy provider to make sure we have "paid all fees" even though they know that their property is all bills included and we pay for energy through them!! I don't understand at all! After informing them of all of this, it's like they purposefully take days to reply absolute rubbish that sounds like they've taken sentences out of their contract. I am extremely disappointed with them, I have missed out on so many beautiful houses because I don't have that deposit to pay for a new one at a new place. Matt Williams, Stevie Padgett, Mark Phillipson, are the ones who 'handled' our deposit return so poorly. If this is rectified I will be updating this review but right now, they do not even deserve the one star I have given.