Hi Simon, I've had a look at the timing of your review and it coincides with your deposit return. I see we gave you and your housemates your full deposit back, but it did take longer than it could have done for you to receive this into your account, to which I wholeheartedly apologise. Since your feedback we have made changes to our software which sets out timeframes for deposit returns to ensure they are returned in a timely manner, so I thank you for allowing us the opportunity to do this. Kind regards, Matt (Director).