Hi Florence, thank you for leaving this 4* Review. I am sorry we couldn't have done enough to achieve 5*. I've spoken with Milo who let the property to you and as I understand it, the viewing didn't go as smoothly as it could have done. But, 4* is still good in my opinion, and the house you have taken has a really excellent landlord who will look after you well. Thank you again for taking the time to leave this review. All the best, Matt (Director).