Martin & Co are excellent. We've lived in a property since 2015 and we've had several issues including faulty wiring, plumbing and heating - however when we reported these they were quick to get back to us and have always tried to keep us in the loop. Their gas contractor for Leicestershire is great and we've never been kept waiting by them. It's worth noting if you rent from here that the landlord, not Martin & Co, are responsible for okaying repairs and maintenance - something I think Martin & Co could do with stressing more on sign-up, as they're letting themselves in for bad feedback which should really be laid at the door of the landlord. Overall, a good place to rent from, I just wish they had a bit more power to control the landlords who use them Compliments to their property management team and Marianne, their managing director, who took the time to personally respond to a complaint I made about the landlord and seems genuinely concerned about the issues. Updated 30/1/2020 - moved to 5 Stars as Martin & Co have been very considerate in following up a complaint we've made about the landlord and are extremely dedicated in helping us resolve an issue with ongoing repairs. Can't recommend them enough based on this experience