Dear Monika, Thank you for taking the time to speak with me. I am truly sorry that your offer for the property in question was not successful, and I completely understand how disappointing this must have been for you. Following a thorough review of the situation, I am confident that we handled all offers, including yours, in a fair and consistent manner. Throughout the process, we also remained focused on acting in the best interests of our seller. Unfortunately, we were unable to fully validate your offer before other viewings were completed. I appreciate your feedback regarding communication. You’ve expressed that you were not informed of the urgency of submitting your validation documents once your offer was accepted, and for that, I apologise. It should have been made clearer that viewings would continue and that the property would remain on the market until your offer was fully validated. Once again, I’m sorry for any frustration this caused. If there’s any way I can assist you further in your property search, please don’t hesitate to reach out. I wish you the very best as you continue looking for your new home. Kind regards, Chris Naylor Sales Director Ewemove Leighton Buzzard