Worst possible service. Our experience with Chancellors has been absolutely terrible. From day one, the agent booked the viewing on the house for the wrong time, sent conflicting information, which resulted in my partner waiting for 2 hours under the rain. Once in the property, he made me false promises regarding the price of the property, the chance of getting a dryer, and a place to lock our bikes. He encouraged us to make an offer according to his false promises, which came back denied after almost a month! He then acted as if the offer was denied because we asked for unreasonable things, and was very threatening with regards with us losing the chance to ever secure the property. The entire process, with all its back and forth lies, took over 5 months. Chancellors rarely replied to our emails promptly, or picked up the phone. We were told many times that he wasn't in the office, so had to wait weeks for any information. After signing the contract, we weren't given any information at all for 3 weeks. We called repeatably and were told neither the relevant staff weren't in the office, but promised someone would call that day. No one called for 3 weeks. After all that time, we finally got a call from an agent apologising, for she had been on holiday. Minimum decency and respect would have required them to inform us, upon signing of the contract, that we wouldn't hear back for weeks. They were then very fast in demanding payment of the initial monies, even though per the contract this is only demanded three working days before the move in date, so that the money gets to the account on time. Everything was demanded of us, but we were shown no respect, consideration, or good faith. Moreover, we paid almost £4,000 in advance, including a ridiculous amount of £373 in fees for the worst service I ever received. Of these, £53 were hidden fees that the agent didn't reveal until the last possible opportunity, and were not mentioned in any of the documents we signed. Still, we were made to pay it. Lastly, in order to be given the keys by the check-in team on move-in day, we were given a business rate number to ring, which also costed us money. Chancellors has taken every opportunity to take money from us, while providing a disgraceful service. I feel that Chancellors treated us utterly disrespectfully, taking advantage of our status of students (of the University of Oxford). The process and dealing with the agents was an awfully stressful experience, and we wouldn't recommend this person or agency to my worst enemy. After posting a similar review on their website, Chancellors removed it. They then proceeded to ring me and claim that I was lying about everything. We have proof in emails so their accusation that we lied is demonstrably false. Please share this review so nobody else has to experience renting with Chancellors.