I am very disappointed by how I was treated by your Bracknell branch today. I went to view a flat I saw on Rightmove, that was 10 times smaller than the pictures and not even available to let. The letting agent, Martha, suggested it was my fault as I should have guessed the size from the price point. A better solution would be to just show pictures of how the flats actually look.. I can let a few square foot here and there slip, but the pictures made it look 10 times bigger, and it was described to me as “massive” and “huge” by the agent and it was probably about 400 square feet, although I was never able to obtain the floor plan or room measurements! There are currently a lot of tenants on the market looking for rentals…there really is no need to misrepresent properties to such an extent. I have seen this both on the rental and buying side and it really is not acceptable. It is misleading and it is misrepresentation. I took half a day of work unpaid, to view these flats and drove a 3 hour round trip - are Chancellors going to pay me back for the lost time at work and wasted fuel? I arrived 10 minutes late because the building name was not included in the address emailed to me, but that was my fault too apparently, because I was told everyone else was able to find it! She then told me because I was late she would not be able to show me all the flats and I would only be able to see one or 2! On a separate occasion I spoke to Richard at the branch regarding these flats, and although initially I was advised there was only one “massive” flat available as a ‘show home’, he then advised he had just let another one the same size that day and was awaiting confirmation details. I asked him if he could kindly let me know if these details were not received, as I would like to let it (based on the amazing pictures I had seen, and his enthusiasm about their size). His response was ‘“I don’t know if I’ll have time, we’re very hard pushed here you know, I might not be able to”. He then hung up. I have to question why he told me about a flat in the first place, that was already in the process of been let, and that he was not prepared to contact me about, if guarantor details were not received? Interesting sales technique! I think some of your staff could really do with training on attitude and customer service. The way I have been treated by this branch from start to finish has been really appalling 👎🏻 Another bone of contention is that half to 70% of Chancellors rentals and properties to buy on Rightmove and Zoopla are not actually available, because they are not marked as under offer or sold until they actually exchange. They are therefore marked as available but are in fact NOT AVAILABLE. This does kind of render these websites useless, when customers looking for a property cannot distinguish what is and isn’t available. Please use the website for what it is intended- to help both sellers AND BUYERS find a property. Having spoken to a couple of Chancellors agents about this, they told me they receive this complaint from buyers all day long, but it appears you are doing nothing about it…. WHY? What is even more frustrating, is that when calling a branch about one of these properties, the agent refuses to give any details about the property ‘s availability until they spend 5 minutes on the phone with you registering you with their branch and taking all your details, only to then tell you the property is already let or under offer and often sold as well! FRUSTRATING is an understatement! 😡👎🏼 UPDATE: Having just read other reviews on here, I feel humbled. It looks like some people’s experiences have been ten times worse than my own.. they have my sympathy!