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Chancellors Lightwater

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Worst estate agent ever!! Please avoid this firm at all cost!! They got my business by overpricing the value of my property at £800K and signed me to a 6 month contract that I can’t get out off and within the space of 3 months they pressured me into reducing the property price to £650K. Recently I’ve been asked to further reduce the property price to £625K. How can an estate agent reduce a property price that they valued nearly £200K off their valuation figure? They are obviously very inexperienced cowboys that are only interested in getting their commission whilst selling extra services. And as for their contract, I signed it on the 2nd of May 2023 and on the 2nd of September, I’ve given my notice to come out of their 6 months contract and now they are telling me that I can’t come out of their contract until 27th of October, which is nearly 7 months! And if I do I will need to pay for their services i.e photos and advertising fees etc.. As for the viewings, there were only total of 10 viewings. 3 of them was produced on the back of one of the estate agent- his own words. And recently I just came across one of the viewers that wanted to view my property even made a complaint about how it was difficult to book viewings with them and how they never showed up.I’m guessing these negative factors play a massive part in getting a sale. Obviously there is the crisis with the interest rates but speaking to other estate agents that are local to me state that there are still buyers out there and I’m guessing Chancellors are scaring them away. Finally I did complain to Holy about their very poor customer service but she wasn’t interested. not even allowing me to at least come out of their contract and instead actually told me more photos needed to be taken to even trying her luck to get me to sign another 6 months contract with them! I mean what a joke…honestly. I’m stressed because of these people. Now, take my advice and stay clear of these people.

Reply from agent

Hello, your feedback is important to us and we are sorry to read that you have concerns currently relating to our Lightwater branch therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.

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76 Guildford Road, Lightwater, Surrey, GU18 5ST, South East, UK, GU18

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