As a potential buyer, I can definitely state that the experience dealing with Chancellors Lightwater has been horrendous - we are involved with many different estate agencies as part of our House search and we've never been even close to such a low level of customer relationship. * A property visit booked and noone shows up for it - thank you we live 30 min drive away. * Another visit booked and agent is 15 min late - barely any apologies. * Not using email communications despite repeated requests to do so (too busy at work to answer every estate agent phone call). * Keep calling on the phone and leaving messages / email as "do urgently need to speak to you" while there is nothing urgent. * Can not make an offer without solicitor details - which is non-standard. Says it's because of "id checks" that are not needed anywhere else / shouldn't need a solicitor. * Tries to force-sell own solicitor service. * System doesn't let them book an offer without solicitor details.