Day 2 without heating or running water at all due to a water leak which is damaging the landlord's property. No offers of assistance or support whatsoever from Chancellor's. Despite them fully managing the property. The Landlord has also contacted Chancellor's to no avail. My family awoke to a freezing cold house with only the wood fire keeping us warm over the Christmas period. I have emailed the directors, and received no response. I have contacted all available numbers, and been told I cannot speak to a manager, cannot have my call escalated, cannot even know the name of a manager, but that they can send an 'urgent memo'. Several of these 'urgent memo's' have been sent since the first time someone answered the phone, at 9:04 yesterday. I have been directed by several call centre staff to speak to the Newbury branch, who are "open until 5pm today" (yesterday) despite them not answering the phone. Having driven down there with my two year old, paid for parking and walked to the branch, it was closed. All day. I have no further routes to take outside of social media, and I am at the end of my tether. Absolutely disgusting.