I am in the process of buying a maisonette in High Wycombe. The service I received from the High Wycombe branch was great, viewings were easy to arrange and the estate agents knowledge about the property was great. I put in an offer which was accepted on the the 4th September. However, next I was put in touch with a 'sales progression advisor' from Bracknell, during the first phone call, on the 8th September, he told me he would be keeping track of the progress of the sale and would update me weekly. I emailed on the 1st October and heard nothing back. I still did not hear from him again until I emailed him on the 26th October! I am a first time buyer and was led to believe he would be there to answer any questions I may have and help to move the process along but getting in touch with him is near impossible and he has not even had the decency to respond to my last 2 emails. This was not the sort of service I was expecting to receive from a company like Chancellors and once this sale finally goes through it is not a company I will be using again and would not recommend them to anyone else!