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Chancellors Lightwater

A selection of reviews/testimonials by highest rating
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1.00 /5
17.11.2017

Rented and bought through Chancellors - one of the worst levels of customer experience I’ve ever received! Renting they only care about annually increasing your rent but not about getting in touch with the landlord to fix any issues ... we went straight to our landlord and bypassed them. When it came to moving out - no notice or contact of a closing inspection before we left, we had to chase them. Gave us keys to the property to finalise cleaning (after a post inspection after we’d moved out!!) Then received a panic email that the new tenants were moving in that day!!! When it came to buying through them... the sales woman who showed us round the property was beyond pushy - basically making us feel like she’d say anything to get us to buy. The gentleman who kept us updated on progress during the sale struggled to do just that! Wouldn’t recommend these guys for anything.

Reply from agent

We are sorry to learn that we did not meet your expectations on this occasion during your tenancy. We are also very sorry to hear that your experience in buying a property did not meet our usual high standards. Please contact SeniorSupport@Chancellors.co.uk with full details so that we can look into this appropriately.

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76 Guildford Road, Lightwater, Surrey, GU18 5ST, South East, UK, GU18

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