Once again we have been completely failed by the Chesham branch and its managers. Our previous tenants vacated the property 4 months ago. It was recommended by Chancellors that we collect a small cleaning fee for the condition that the property was left in. Despite holding the deposit, Chancellors have still not released the cleaning money owned to us from the tenants. What’s more disappointing, is unprofessional behavior of the Chesham branch. They have been ignoring calls and passing us around different people to appear that they are resolving the issue. It is very clear that they have no intention of giving us the cleaning fee or resolving the issue. Staff are rarely responded to emails and are unwilling to carry out the tasks that they are paid to do as property managers. This is just one issues we have had, and we no longer have Chancellors managing the property. Avoid like Covid!