Had issues from day one. Was left homeless and had to stay in a hotel, all thanks to both the landlord and agents in Surbiton, leaving the gas certificate check last minute (quite literally, a day before we were due to move in). Now, three weeks after the end of our 13th month tenancy at the property, we have still not heard any news about our deposit being returned. It wouldn’t be so bad if emails were actually responded to and customer service was better. Overall, a bad experience though and has definitely put me off renting again.