I rent a property in Ascot through Chancellors and have unfortunately have a ignorant Landlord that doesn't respond very well if anything needs managing at the property, he doesn't respond to emails and calls from Chancellors and basically tries to keep hold of every spare penny he can however thankfully working with Mary Hughes at Chancellors we have managed to move things forward with some matters, she is really helpful and consistent with trying to get things resolved. She always listens with patience and sympathy and I feel is on side and appreciates how frustrating it can be as a tenant.