I rent through chancellors in Bracknell on a 3 year agreement which includes annual increases in line with RPI. This year, I received no letter or phone call to advise if/what the increase would be and given no notice on this increase whatsoever. I received a call saying that I was in arrears - Chancellors have advised that there is no obligation to tell me that my rent has increased, nor what percentage it has increased by. Apparently, Chancellors expect their tenants to research the RPI percentages each year and to use this percentage to calculate the increase based on the clauses in the rent agreement. I don't know if this is legal or not - but I do know that it is bad, unacceptable service to expect me to complete these calculations for them - a letter would have been nice but I guess their tenants aren't worth the paper.