As a novice landlord, I worked with Naomi whilst my property was under the stewardship of Ryder & Dutton (R&D). I have found Naomi to be very pleasant to deal with and always returned my phone calls (unlike competing estate agents - very annoying!). She gave guidance as to what I should be and shouldn't be doing along legal matters (gas and electric safety certification, general cleanliness, pricing of the rentals etc). Whilst R&D were unfortunately unable to let out my property within their remit, Naomi was very understanding and assisted me in my dealings elsewhere.