Madeleine Hodgson was very helpful and I cannot fault her. The listing stated unfurnished and we had to request that the furnishings be removed. I think that was an oversight on the listing but it was a little frustrating. Renting is costly but the customer service was of a very high level. Any upfront requests were dealt with and any minor issues have been dealt with by the landlord in a timely manner with a smile. It's been a pain free experience.