Good Morning Angela, I am very sorry you were not happy with our service. We do aim to do the very best we can for our clients and when something goes wrong, we will always look to learn & improve. On this occasion we tried to help, when you were struggling to place your mortgage and we offered you an alternative to help. If this came across as a hard sell then I apologise. This was not our intention we were just trying to help. I appreciate the seller changed their mind about selling which was out of our control and I appreciate how frustrating this was. we will continue to help you find and I would like to wish you the very best of luck in your search for a house. Regards David Butt