Unfortunately after 15 plus years of Letting properties with Butts we've had no choice but leave a few months ago due to lack of support with an awkward tenant. Then received a 2nd class mailed letter which was sent two weeks ago, which now has resulted in a fine for non payment of under £20 of council tax. This was the second letter sent to Butts that wasn't actioned by them. If you're looking to rent a property my advise would be to avoid.