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Graham Butt Estate Agents - Littlehampton

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Graham Butt Estate Agents - Littlehampton

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

review by David Towse

1.00 /5

review by Basia Kwiatkowska

Reply from agent

Why has this review been left please?

1.00 /5

selfish money grabber s dont care about their tenants. money money money for them

review by Matthew O

Reply from agent

Dear Matthew, I am sorry to hear that you are not happy. There has been a ban on tenants fees for nearly a year now, so please kindly let us know what you are referring to? Please feel free to contact me in the office, Gill 01903 715555

1.00 /5

The worst letting agent I have used. Disgusting attitude, incompetent. Could not care less about repairs; if you can’t flush the toilet or are cold all the time. If you’re not happy then you can move. They could not care less about their legal responsibilities under the tenancy agreement or the Landlord and Tenant act. When reporting faults, such as not being able to flush a toilet or broken heating system, they will argue, and ignore, instead of fixing these. This is either done through incompetent or an act of being disingenuous, but in either case it breaches their legal responsibilities and they could not care less about it. No other agent I have used has acted in this way. This agency is a disgrace to all other letting agents who do their jobs properly. I have never had these issues letting through other local agents. Edit: With the response below from the Lettings Director of Graham Butt, who failed to address my complaints, it is worth noting that my old neighbour knew the landlord well. Speaking to him the landlord had had no issues with renting. Given the severity of the issues with things like the heating system it is obvious Graham Butt did not give information to the landlord needed to understand this. The constant lies from the agent are pathetic. The email below is a small snippet from a chain of 18, or more, emails. The email was responded to by myself. Further emails from Graham Butt did not result in anything changing. On some emails they tried to blame me for being in a situation where they were the ones refusing to accept there were major problems present that needed resolving. As they wouldn't accept these problems it is doubtful they told the landlord. These problems resulted in them and the landlord breaching the tenancy agreement and the Landlord and Tenant Act. Before moving I had been looking to escalate my compliant through the local council and The Property Ombudsman.

review by Paul Janicki

Reply from agent

Thank you Paul for taking the time to review the service you received from our lettings company. I understand you have been in an extensive communication chain with both the management department and our lettings director, who has tried to explain our position and has answered all you queries comprehensively, at no time have they been rude and have always given timely responses. I am sorry our service has not meet your standards, I have copied in below an email replay from our director which explains our position. Dear Paul, Firstly I am sorry that you have felt the need to complain, I can see from all the notes on our system that there has been a number of issues with the bungalow. I have taken the time to read all the notes and e-mails since you took occupation. I can see that each and every time you have contacted us we have replied in a timely manner and have certainly reported each and every issue to the landlord. I appreciate that renting can be frustrating at times, but I can also assure you that we always look after both yours and the landlords best interests. We are not in the business of putting tenants at risk and take their safety and landlords obligations seriously. We do however have to take landlords instructions, and act as the ‘middle man’ on this basis. All landlords are different, and we take their instructions as such, if however obligations are not being upheld then it is our job to advise. In response to your below points, I felt it was easier to annotate my response (please see below in blue). In conclusion, we really do not wish you to be unhappy, but it is your choice if you decide to move. I know that you have written to/writing to the landlord, so we will await the landlords comments. In the meantime if there is anything urgent, please do contact us as always. Kind Regards, Gill