James Butt (partner) was very pushy, rude, unprofessional and all about the hard sell without a care for customer service.

James Butt (partner) was very pushy, rude, unprofessional and all about the hard sell without a care for customer service.

I understand that during the current circumstances estate agents may be busy however, I called and was hung up on, I left a voicemail a week ago and never heard back and sent an email two weeks ago to get an automated ‘we’ll be with you shortly’ and never were. So sadly disappointed as I’ve been told they’re supposedly good around this area. It would’ve been nice to have at least a response via some form of communication from them :(NegativeResponsiveness, Quality, Professionalism

Unfortunately after 15 plus years of Letting properties with Butts we've had no choice but leave a few months ago due to lack of support with an awkward tenant. Then received a 2nd class mailed letter which was sent two weeks ago, which now has resulted in a fine for non payment of under £20 of council tax. This was the second letter sent to Butts that wasn't actioned by them. If you're looking to rent a property my advise would be to avoid.

Poor service especially from the lettings side,quick enough to take your money

I rented through Graham butt. However they provided a property with no heating for a year. Be careful if using this company as they will rip you off with your deposit. I asked to be present and was denied. I was then sent bills by tradesmen which were not relevant or factual to any damages. Iv lodged a dispute with TDS to recover the funds. I asked to speak to a director or the landlord however was denied. The poor side to Graham butt is that they care all about money and not people. Their letting management teams are very poor and lack any sense of competency or empathy. Their letting manager Kate is very unproductive. Other reviews seem to echo this

I rented a property that was managed by Graham butt. The flat was flat 10 thornton court. It had horrific mould conditions due to no ventilation and had storage style heaters that work off peak sadly for a year they did not work and I had to use plug in heaters. I was patient all the way through the tenancy asking for help until the end where it was so bad I had to leave the property I was denied a discussion with the landlord for no heat, I was denied a conversation with the directors of graham butt. Every email with visitation and solutions by Kate at Graham butt never came to be. During the one year no one from Graham butt attended the property. When I left I went out of my way to clean the property to a higher standard than I received it. I also made sure it was respectful for viewings. They took some of my deposit for professional cleaning and have yet to produce any invoices or receipts to prove this. Be very careful of this company at all levels of their business from cleaner to director they are very soulless people . Do not let these people manage your tenancy if you're a tenant

If this team is lead by James Butt I feel sorry for them. He is arrogant, unprofessional with terrible sales skills. I was disgusted how condescending he was and made out it was a lot of effort for a sale of a small flat - well due to bad customer service I went to a competitor and received much better attention and service and who will also selling another property for me in the future .

Still waiting for a call back😮 …

Worked hard for them for three years, made lots of good relationships with landlords and tenants then fell out with colleagues and didn't get even a card till i posted this on Facebook, if you don't get on with gill and Paul (who is very strange) you are out!!! Took on leaders ex staff, that's why I left them, they don't care about landlord's or tenants