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Northwood - Liverpool

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1.00 /5

Having changed properties quite frequently recently I can safely say that my experience with Northwood recently as a tenant has been the worst I have ever had. I was always on time with my bills and never ever caused any issues . At the end of my tenancy the deductions on my deposits have completely shocked me . Charging me 235 pounds on cleaning of a 2 bed room flat is genuinely embarrassing behaviour. I moved into a furnished flat in which every equipment & furniture was at least 5+ years old and after I left they charged me full money for rust on equipment. If you live somewhere for 18 months there will be some wear & tear obviously . Northwood did multiple inspections to the property and never said a word . I also vacated the property on the 10th of the month but they charged me for 18 days because the new tenant moved in on that day even though Northwood employees called me three times on the 9th to ask when could I drop the keys back . Why make me drop the keys if I am still paying for the place . I am so annoyed My message to any tenant with them is to complain about everything so that Northwood doesn’t charge you for new stuff when you leave if you didn’t complain earlier

Reply from agent

Ayush, The new tenant moved into the property on the 18th March. You were only charged up to the 17th March even though your tenancy agreement was for a fixed term up to the 29th March. So, you did not pay rent for the last 12 days of your agreement. Unfortunately, we could not move the new tenant in any sooner after you vacated on the 11th March because you left the property in a very poor state and condition. We do apply the principal of fair wear and tear but the deductions we made were for cleaning, as you had not attempted to clean before you left. I confirm that you agreed to these deductions through the Deposit Protection Service. Regards, Northwood Liverpool

Contact details
Sales Phone:

0151 256 1035

Lettings Phone:

0151 256 1035

Lettings Email:

liverpool@northwooduk.com

Opening hours
Monday-Friday: 09:30 - 17:30 Saturday: 09:30 - 12:00
Address

15-17 West Derby Village, West Derby, Liverpool, Merseyside, L12 5HJ, North West, UK, L12

Liverpool’s Trusted Property Experts Are you looking to buy, sell, rent, or let in Liverpool? Our expert team is here to help. As a leading estate agent, we offer professional, friendly service with in-depth local market knowledge. Based in West Derby, we specialise in sales across Aintree, Fazakerley, Walton, Croxteth, Norris Green, Kirkby, Old Swan, Huyton, Prescot, and beyond. Our lettings team supports landlords with tailored property management solutions, including our hassle-free Guaranteed Rent service. We cover all of Liverpool, from city centre districts like Princes Dock and Ropewalks to popular suburbs such as Sefton Park, Aigburth, Allerton, and Woolton. With extensive experience and a commitment to excellence, we make property transactions seamless. Contact us today to get started!

Our team

Northwood Liverpool

Ruth Ledson

Joanne Smith

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Email / E-shot
Floor Plan
For Sale / To Let Board
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available