These guys are really professional estate agents (which is a welcome change!). Been renting through them for just over 4 years and I've never had any issues with them. Rachel Yeo has been particularly helpful & responsive. She's the agent that's been looking after my tenancy. I always get a speedy response to anything. Reminders for tenancy renewals are always sent in good time with both digital & hard copies available (the digital signing process now makes things much quicker & easier). Recently my boiler stopped working so I sent an email to Rachel in the evening. By the following afternoon (on a Sunday) the gas engineer had come round and resolved the issue. Very quick so was pleasantly surprised. Very happy with service so far and hope to continue renting through Northwood until I purchase my own property in the near future (which I may also go through Northwood for). Cheers!